Service & Support

From equipment emergencies to routine maintenance to training, we’re here to help.


Get helpful answers. 

Onsite Demonstrations & Training 

Experience the FERNO difference with a free onsite demonstration of or training of any of our cots or chairs. Our sales professionals are ready to come to you so you can experience the benefits that our solutions deliver. Contact your FERNO Sales Consultant today

Preventative Maintenance

A regular Preventative Maintenance (PM) schedule ensures your FERNO products are in safe working order, extends the service life of your EMS equipment, and lowers your total cost of ownership. FERNO offers two options for preventative and unscheduled maintenance on all cots, chairs, and fasteners: Cot Care and EMSAR

Service Agreement Options 

FERNO wants to ensure that you get the most out of your equipment. We offer a full range of  Service Agreement Options and services to help you protect your investment. Contact a FERNO Sales Consultant to learn more. 

Product Warranty Information 

All FERNO products carry limited warranties. For detailed warranty information, visit our Legal, Purchasing, & Warranty page. 

Customer Service 

FERNO's dedicated Customer Service Team is eager to serve you.Please call or email FERNO's Customer Service Team if you have a question, or if you would like to provide feedback regarding your experience with a FERNO product or service.  

Need Additional Help?

For further information about any of our EMS equipment, supplies, medical products, training, or returns, please feel free to Contact Us